Make an honest attempt to quantify what you do. Give recruiters a proper scope of “how much” so they can relate your achievements to predict your potential success at their organization. The proof is always found in the details.
· Achieved 95% spike in customer satisfaction ratings through frequent customer visits; developed customized action plans to exceed customer expectations, conducted product in-services and executed individualized sales strategies
· Secured TRD’s “On the Spot” award FY 2016; publicly recognized with 2 additional sales awards FY 2017
· Drastically revamped bottom-tier sales territory by steering cost minimizing strategies and professional development; generated record-setting $70k in gross sales in the first 90 days in position
· Significantly increased sales for 8-member team
· Reduced costs in sales territory
Using the STRONG example, it will be undeniable for recruiters to not see the quantifiable, tangible impact that they are looking for. They will be compelled to call you to see how you achieved these results.
One approach to build powerful, achievement-based statements is the PAR method (Problem-Action-Result). This approach is the standard “language” for recruiters and hiring managers. Indirectly, listing achievements in the PAR method prepares you to answer interview questions that challenge you to state specific examples.
Problem: Previous employer wanted to bolster customer retention
Action: Conducted customer service training and wrote corrective action plans
Results: Increased customer retention by 38% in 9 months
Example of Achievement-Based Statement:
“Increased regional customer retention by 38% in 9 months through rigorous customer service training in 6 states and executed corrective action plans based on customer satisfaction surveys”
Also, impactful statements can be qualitative, too. Every statement does not need quantifiable proof, but where can you find the qualitative evidence?
· Awards, honors or recognition (formal or informal)
· Performance evaluation feedback and scores
· Promotions, career progression and added responsibilities
· Leveraging training, courses, professional development that helped you achieve results